Refund policy

30-day returns

You may request a return for a standard item within 30 days of receiving it. 1HUNNA's commercial 30-day policy is in addition to your statutory rights and does not limit them.

Statutory withdrawal period

Online purchases generally carry a statutory 14-day withdrawal period, starting the day after you or a third party designated by you receives the final item in the order. You may notify us within that period that you are withdrawing from the agreement without giving a reason. Under the statutory rules, you then have another 14 days to return the item.

Cancel or request a return online

Cancel an order or request a return

Enter the email address used for your order and confirm the six-digit code sent by email. You do not need to create a new account or password. Select the relevant order and submit your cancellation or return request. You will receive an email confirmation after submitting it.

If you cannot submit the request online, email your name and order number to info@1hunna.nl. Your statutory right to withdraw by another clear statement remains unaffected.

Return conditions

You may inspect and try on an item as you would in a store. Where possible, return it unworn, unwashed, with its labels, and in the original packaging. If the item has been handled beyond what is necessary to assess it, we may apply a reasonable reduction in value.

Standard clothing and standard products are not excluded simply because they are made to order or on demand. Only items made to your personal specifications or clearly personalized may be excluded from the right of withdrawal when the statutory exception applies.

Return shipping and return address

You are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a tracked shipping method.

1HUNNA
Omloop 33
3291 TH Strijen
Netherlands

Refunds

We will refund you through the original payment method no later than 14 days after you notify us of the withdrawal. We may wait until we receive the item or until you provide proof that it has been returned. If you withdraw from the entire order, we will also refund the original standard shipping charge. Extra costs from a more expensive shipping method you selected are not included.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, contact info@1hunna.nl as soon as possible with your order number and clear photos. This is separate from the return period; your statutory rights for defective products remain fully applicable.