1HUNNA / CUSTOMER CARE
Frequently asked questions
Helpful answers about your order, delivery, returns and pieces, all in one place.
Frequently asked questions
Where is my order?
After dispatch, available tracking details are sent by email. Dispatch times vary by product. Check the product information and shipping & delivery.
How do I request a return?
You can request a return for a standard item within 30 days of receipt. Your statutory rights remain unaffected. Read the return instructions.
Which size should I choose?
Check the fit and available size guide for the specific product. Measurements can vary between styles. Visit sizing & product information for more help.
Can I change my order?
Email your order number and requested change as soon as possible. We will check what is still possible; changes before dispatch cannot be guaranteed. Your statutory right of withdrawal remains unaffected.
How much does shipping cost?
The Netherlands: €4.50 below €100. Belgium: €8.50 below €100. Standard shipping to both countries is free for orders of €100 or more.
When will I be refunded?
The refund period is 14 days after your withdrawal notice. We may wait until we receive the item or proof that it was sent back. Read the full explanation on the returns page.
My item is damaged. What should I do?
Email info@1hunna.nl with your order number and clear photos. Your statutory rights concerning faulty goods continue to apply beyond the ordinary return period.
How can I pay?
Available payment methods are shown at checkout. Options may vary by country, device or payment provider.
1HUNNA / CUSTOMER CARE
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